![]() ![]() That’s the lion’s share of the more than 2,600 flight cancellations reported so far for Tuesday for all US airlines. ![]() More than 2,400 of those flights were already canceled as of 10:50 p.m. At one point, the airline canceled around 300 flights in the span of a half hour Monday afternoon.Īnd it looks like the Southwest pain will spread into Tuesday. The Dallas-based airline had canceled 71% of its flights – j2,909 total – on Monday, according to FlightAware. None of the other US carriers have canceled nearly as many flights or as much of their schedule as Southwest. Please let me know if you have experienced anything similar, thanks.Last week’s winter weather travel mess is lingering like a vicious hangover into this week – and the headaches have been migraine-proportioned for Southwest Airlines, its CEO Bob Jordan, airline employees and most of all its frustrated passengers on Monday.Ī total of 4,002 flights within, into or out of the US were canceled on Monday, according to flight tracking website FlightAware, while 9,259 flights were delayed.īut Southwest accounts for a whopping share of those. The funds will go straight back to the company anyway. I've spent thousands of dollars flying Southwest, and I can't wrap my head around them not being to extend an expired travel credit. Southwest CEO Gary Kelly says that "people are our greatest assets." It sure doesn't seem so. It has been a nightmare trying to get any voucher. ![]() And even with that, it wouldn't be a for sure thing. I was told the only way I would be able possibly to get a refund, I would have to provide documentation of my mother's condition. I continue to explain how the other customer support rep was offering me the luv vouchers, and she said that it wasn't true although I heard it with my own two ears - basically calling me a liar. All of them said something different, other than saying they would not be able to issue any refund whatsoever. I called back again several times and got different answers from multiple customer service reps. ![]() Unforuntaley, the call disconnected before anything was finalized. Although I wanted all of my travel credit, I accepted the luv voucher because it's better than nothing. The kind lady over the phone said that she was sorry and the only thing that could be done is a luv voucher for $50 each passenger, $100 total. I've been flying Southwest since I was a kid, very loyal customer. I was even told they never issue points as a refund (good way to make more $$.) So the lady who helped me out initially, really messed up and told me something completely wrong. I was told that my refund was in travel credit and not points, and that travel credit expires but points do not. I called Southwest customer service, and she explained what was happening. I tried booking a flight using the "points" I thought I had, but of course, it did not work. Little did I know, I was being misinformed.įast forward to today, I needed to book a flight for my brother and mother. I asked several times if this was correct, and she said yes. The lady who helped me out with the refund over the phone assured me that this credit would not expire. I asked for a refund, and instead of getting my money back on my debit card, I wanted the refund in travel points because I know they would need the flight eventually. After hearing that, I decided to request a refund. Due to medical conditions, my mother was advised not to travel. I booked a flight for my brother and my mother to visit me in SF for a total of $205. Please let me know if you have experienced anything similar, and what was the solution. ![]()
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